A1 is the first telecom in Bulgaria to already consult via video call to its customers when purchasing products from its online store. This is possible with the video store service, which is accessible to a smartphone, tablet and desktop computer through a special icon for each device in A1's online portfolio.
The idea of the service is for any client who needs assistance with questions and fluctuations during an order from the A1 online shop to receive real-time assistance from consultants of the company. The video store is available to customers every business day from 10:00 am to 5:00 pm.
Users can take advantage of the service by clicking on the special Live icon, which is located under each device of A11.bg. After selecting the "video store" option, the client will connect via a video link to an A1 expert who will give professional advice in choosing a new device or tariff plan and will assist in the preparation of the order. The video link does not enter the user's personal space - it is one-way, with the client seeing A1 employees, but they do not see him or his home. Even the customer does not need to have a microphone on, because A1 also offers real-time chat capabilities.
The service is the first of its kind for the Bulgarian telecom market and enables the customers to take advantage of the opportunities both at the electronic and physical store of A1. In addition to devices, the video store will soon be available for the company's mobile and fixed services. At the same time, they save time and can be consulted at a convenient time and place.
At A1.bg, users can subscribe to mobile, fixed and digital services, as well as order smartphones, laptops, TVs and other technology devices at great prices. In the online shop A1 regularly offering products at reduced prices valid only when buying online, customers receive as a gift audio column.
Deliveries to the A1 online shop are made free of charge anywhere in Bulgaria, both when you buy a device and when you sign a contract. The orders are executed within 48 hours. For orders placed up to 11:00 am in Sofia, delivery is effected by 6:00 pm within the same day. A1 is also the only telecom in Bulgaria that offers express fixed-line installation within 24 hours for customers of its online store.