Milestone Communications Inc. Activities 2017

Press Releases

December 1, 2017

Castle Pines, CO – Milestone Communications, Inc., a leading brokerage firm serving the cable telecommunications industry, served as advisor to SEMO Communications, Incorporated in the sale of its cable television system serving various communities around Sikeston, Missouri including portions of Mississippi, Stoddard, New Madrid, Cape Girardeau and Scott Counties.  Sale represented over 4,000 RGU’s.  Michael W. Drake of Milestone Communications, Inc. represented SEMO Communications, Incorporated in the transaction.

November 1, 2017

Castle Pines, CO – Milestone Communications, Inc., a leading brokerage firm serving the cable telecommunications industry, served as advisor to Ripley Video Cable Company, Inc. in the sale of its cable television system serving the City of Ripley, Town of Blue Mountain, Communities of Faulkner and Pine Grove and other portions of Tippah County, Mississippi.  Sale represented over 5,400 RGU’s.  Michael W. Drake of Milestone Communications, Inc. represented Ripley Video Cable Company, Inc. in the transaction.

November 1, 2017

Castle Pines, CO – Milestone Communications, Inc., a leading brokerage firm serving the cable telecommunications industry, served as advisor to North Texas Broadband, LLC in the sale of its cable television system serving Caddo Peak, Egan and portions of Tarrant and Johnson Counties, Texas  to Zito Midwest, LLC.  Michael W. Drake of Milestone Communications, Inc. represented North Texas Broadband, LLC in the transaction.

July 1, 2017

Castle Pines, CO – Milestone Communications, Inc., a leading brokerage firm serving the cable telecommunications industry, served as advisor to Lee Dorman dba Country Cable TV in the sale of his cable television system serving portions of Centre County, Pennsylvania  to Zito Midwest, LLC.  Michael W. Drake of Milestone Communications, Inc. represented Lee Dorman in the transaction.

TDS launches 600Mbps in 8 cable communities

Plenty of bandwidth to meet everyone’s needs is the selling point for residents in eight TDS cable communities thanks to the launch of 600Mbps in those communities.

On Friday, Dec. 15, 600Mbps was rolled out in:

Colorado
Fort Collins

New Mexico
Alamogordo,  Carlsbad, Eunice, Hobbs, Lovington and Ruidoso

Utah
Cedar City

With Ultra 600, TDS customers can download movies, television shows, music and video games at six times the speed of Ultra 100. In addition, customers will have upload speeds of 20Mbps.

“Ultra 600 is ideal for households with multiple Internet-connected devices,” says Shane West, vice president of Marketing and Product Development at TDS. Users can game, stream, and upload concurrently, without slowdown.  “It provides plenty of bandwidth to meet everyone’s needs.”

Live video is set to be the fastest growing segment of the internet. Thanks to higher-quality video and the growth in live broadcast of sports, bandwidth needs will continue to grow.

“Ultra 600 is great for streaming multiple HD movies in a flash,” said West. “In addition, video conferencing is becoming more popular. Skype and Facetime use lots of bandwidth and Ultra 600 will provide improved video quality. Ultra 600 is a real timesaver for TDS customers.”

Ultra 600 is the result of recent TDS network improvements in these communities. Not only will these improvements allow for faster speeds, but improved capacity for all Internet customers.

“We’ll continue making investments in our network to ensure we’re bringing customers the service­ and speed they need today–and tomorrow,” says West.

TDS Ultra 600 provides TDS business customers up to 600 Mbps download and up to 30 Mbps upload speed. “For businesses,” West says, “Ultra 600 enables faster connections, which means improved workplace efficiency.”  It also supports higher-quality video for improved video-conferencing experiences.

System Upgrades Mean much Faster Internet Service

Comporium Upgrades Broadband Network across Transylvania County

 
BREVARD, N.C. – Transylvania County broadband customers with Comporium now can get download speeds up to 35x faster.  Any address that is served by the company’s TV system can now get up to 400 Mbps Internet download speeds and higher speeds are planned.

The first phase of a three-year project to upgrade Comporium’s internet infrastructure was completed in October for the majority of Transylvania County. This project upgraded the TV system to a full two-way, 1-GHz service allowing for significantly faster cable modem internet speeds.  Compared to the older DSL system with speeds of 7 Mbps to 11 Mbps, cable modem service is a leap forward, far surpassing what many rural customers are used to.

“These upgrades reinvent the internet experience for most of our customers,” stated Frank Porter, general manager and city executive for Comporium’s Brevard operations. “They also show our commitment to Transylvania County and its citizens.  In fact, during the past 9 years Comporium has increased internet speeds for the majority of its customers by over 800%.”

There are over 15,000 homes in phase one of the upgraded TV service area capable of receiving the new cable modem service.  Nearly 8,000 DSL customers have been converted to the new cable modem, a process that is free of charge.  Comporium has upgraded service in Rosman, then east to Brevard and continuing to the Henderson County line on both sides of Highway 280, Highway 64 and Crab Creek.  All of Cedar Mountain and Connestee Falls currently served by Comporium’s TV system have been upgraded.

Upgrades in areas covered by Comporium’s TV system west of Rosman are scheduled to start in 2018. The upgrades include replacement of older distribution lines, replacement of coax drops to the home if needed, upgraded electronics, upgraded fiber transport, and new distribution centers.  The Toxaway-Burlingame corridor upgrade should take 12 to 18 months after the project gets underway.  There are over 2,500 service addresses in this service area with over 100 miles of cable to upgrade.

Comporium employs more than seventy full-time people in Transylvania County and has been utilizing an additional 15-20 contractors to assist in the upgrades. These employees and contractors all are fully dedicated to the project, as it impacts not just Comporium, but the community as whole.

The best way to know if you are eligible for an upgrade is to call Comporium’s business office at 828-884-9011. If you are eligible, you can make an appointment to upgrade your existing DSL service or to add the new Cable Modem service.  The current DSL service will be phased out in all upgraded cable modem areas.

About Comporium
Comporium, Inc., headquartered in Rock Hill, S.C., is a diversified, privately-held communications company that employs nearly 1,200 people and provides broadband, TV, voice, wireless, smart home systems and advertising services throughout the Carolinas. Comporium’s ventures include companies providing fiber transport and business solutions, data storage and managed services, smart devices and connected home/car services, and digital signage. For more information, please visit www.comporium.com.

Halyard Capital Announces Sale of Practice Insight

Halyard Capital, a New York based private equity firm, announced today that it has sold its Houston, TX based portfolio company, Practice Insight. The Company is a leading software-as-aservice revenue cycle management platform sold through many of the best-known healthcare IT vendors in North America and utilized by over 60,000 healthcare providers. Terms of the transaction were not disclosed.

Houston Johnson, CEO of Practice Insight, said, “We have appreciated our partnership with the Halyard team who not only provided strategic guidance to help fuel growth over the course of their ownership but also helped navigate this transaction to find a home for the business where it would thrive.”

“We are extremely pleased to have worked with the management team at Practice Insight since 2011 as they’ve built a leading revenue cycle management business”, said Brendyn Grimaldi, Principal of Halyard Capital. “The acquisition gives Practice Insight the opportunity to join a family of companies that will provide the necessary resources to further accelerate growth”, added Grimaldi.

Robert Nolan, Managing Partner at Halyard Capital, added, “We wish the team all the best in the future and we will follow them closely as they continue to innovate in the marketplace.”

The Company was represented by Harris Williams & Co. and received legal advice from Andrews Kurth Kenyon LLP. The sale of Practice Insight represents the seventh significant monetization from Halyard Capital Fund II.

About Halyard Capital

Halyard Capital is a lower middle-market private equity firm focused on creating value within companies in high- growth sectors. Halyard’s sectors of focus include technology-enabled Business and Information Services, Digital Marketing and Data Analytics, IT Security and IT Infrastructure and Communications. The firm specializes in growth equity, leveraged buyouts and structured equity investments and its investment philosophy rests upon its deep understanding of its targeted industries, the development of its investment theses, and its network of executive relationships. For more information about Halyard Capital visit www.halyard.com

About Practice Insight

Practice Insight’s principals have been deeply immersed in providing services to the healthcare industry since 1977. Together they founded Practice Insight in 2003. Since then the company has grown rapidly by providing fast, secure, robust, integrated EDI solutions through its industry-leading proprietary software, EDIinsight. Practice Insight brings the power of EDIinsight to more than 100 different practice management software brands, and has partnered with many of the best-known healthcare IT vendors and resellers in North America. More than 60,000 providers in all 50 states rely on the power of Practice Insight’s technology. For more information about Practice Insight visit www.practiceinsight.net

Liberty Global Donates $1 Million for Humanitarian Relief Efforts in the Caribbean

Denver, Colorado – October 6, 2017: Liberty Global plc ("Liberty Global") (NASDAQ: LBTYA, LBTYB, LBTYK, LILA and LILAK) has committed $1 million of funding for humanitarian aid in the Caribbean following the devastating impact of Hurricane Maria and Hurricane Irma. Liberty Global operates two telecoms businesses in the Caribbean region, Liberty Cablevison Puerto Rico (“LCPR”) and Cable & Wireless Communications (“CWC”), whose business covers over 20 countries in the region.

Liberty Global has donated the sum to the Liberty Foundation in Puerto Rico and the Cable & Wireless Charitable Foundation, established to assist victims of the hurricanes across the region.

To date, Liberty’s fundraising drives have raised over $1.5 million, with donations also coming from Liberty Global employees and a number of industry partners including the Premier League, which contributed $100,000 to the Cable & Wireless Charitable Foundation. Liberty Global has committed to matching donations made by employees to both foundations from across our operating companies worldwide.

The donations form part of Liberty Global’s extensive program of humanitarian aid to the Caribbean in response to Hurricanes Maria and Irma. This includes daily airlifting and shipping of emergency supplies including water, food and personal care items, as well as essential equipment such as power generators and solar lightbulbs. Our relief efforts extend across the Caribbean and will include four major shipments to Puerto Rico during the next two weeks.

Liberty Global CEO Mike Fries said: “Following the devastating impact of the hurricanes, we are doing everything we can to ensure the well-being of our employees in the region who I am relieved to say have now all been accounted for, and to provide support and emergency supplies on the ground. These are markets that we are proud to serve and through our donations and humanitarian aid program we are committed to helping people across the Caribbean region recover and rebuild.”

About Liberty Global

Liberty Global is the world’s largest international TV and broadband company, with operations in more than 30 countries across Europe, Latin America and the Caribbean. We invest in the infrastructure that empowers our customers to make the most of the digital revolution. Our scale and commitment to innovation enable us to develop market-leading products delivered through next-generation networks that connect our 25 million customers who subscribe to 51 million television, broadband internet and telephony services. We also serve over 10 million mobile subscribers and offer WiFi service across 10 million access points.

Liberty Global’s businesses are comprised of two stocks: the Liberty Global Group (NASDAQ: LBTYA, LBTYB and LBTYK) for our European operations, and the LiLAC Group (NASDAQ: LILA and LILAK, OTC Link: LILAB), which consists of our operations in Latin America and the Caribbean.

The Liberty Global Group operates in 12 European countries under the consumer brands Virgin Media, Unitymedia, Telenet and UPC.

The Liberty Global Group also owns 50% of VodafoneZiggo, a Dutch joint venture, which has 4 million customers, 10 million fixed-line subscribers and 5 million mobile subscribers. The LiLAC Group operates in over 20 countries in Latin America and the Caribbean under the consumer brands VTR, Flow, Liberty, Más Móvil and BTC. In addition, the LiLAC Group operates a sub-sea fiber network throughout the region connecting over 40 markets.

For more information, please visit www.libertyglobal.com or contact:

Investor Relations: Oskar Nooij +1 303 220 4218 Christian Fangmann +49 221 8462 5151 John Rea +1 303 220 4238

Corporate Communications: Matt Beake +44 20 8483 6428 Julia Hart +31 20 778 3345

Liberty Global opens Telenet Innovation Center in Brussels

Telenet Innovation Center will serve as Liberty Global’s knowledge and excellence hub for creating and testing new products initially focusing on new mobile technologies like 5G and IoT, but evolving into a broader focus of advanced fixed and mobile technology.

Alexander De Croo, Belgium’s Deputy Prime Minister, officially opens new center.

Brussels, Belgium – October 5, 2017: Liberty Global officially opened the Telenet Innovation Center in Brussels today as Balan Nair, Chief Technology & Innovation Officer, Liberty Global, was joined by John Porter, CEO Telenet and Alexander De Croo, Deputy Prime Minister and Minister for Development Cooperation, Digital Agenda, Telecom and Post of Belgium.

Liberty Global, the largest international TV and broadband company in the world, will use the Telenet Innovation Center to test its new technology for connectivity, entertainment, and value added services. The new center is Liberty Global’s second European hub dedicated to innovation, joining the Tech Campus near Amsterdam as the company continues to lead the way in creating the networks and products of the future.

The opening is further evidence of Liberty Global and its Belgian operator Telenet’s commitment to stimulating, deepening and streamlining innovation, with the objective of building a GIGAWorld society in Europe. The launch follows the publication last month of a report that Liberty Global commissioned from leading analysts Arthur D. Little (ADL) which predicted that a GIGAWorld enabled by widespread access to high quality, gigabit internet, could generate billions of Euros for the European economy, and trillions globally.

The center will primarily focus on Internet of Things (IoT) solutions and mobile technologies – including the introduction and preparation of 5G networks. In collaboration with a range of partners, Telenet will use the facility to test the upgrading of BASE mobile networks and the launch of 5G in Belgium. The new center is also equipped with the latest 5G network components and antennas to ensure a premium testing environment, while it will expand into testing entertainment, value added services and customer experiences solutions and technologies in 2018.

Partnerships will be fundamental to the center's work, encouraging collaborative innovation with partners and third parties. To mark its opening, the Innovation Center hosted app demos from a number of key partners, offering insight into the work that it will do. Chinese network ZTE, which has been working with Telenet since 2015, featured a demonstration of a new smart parking app based on NB-IoT, as well a preview of the center's core network 5G and IoT installation in the ZTE Demo Room. Research institute IMEC announced a structural cooperation with Telenet in the areas of IoT and Smart Cities. As part of this collaboration, Telenet will support The City of Things program which transforms the city of Antwerp into a living lab where businesses, researchers, 2 citizens and city officials can experiment with smart technologies. Finally, Spencer, in which Telenet invested this spring, demonstrated a mobile-first solution to help employees at large corporations by centralizing and synchronizing information from different enterprise tools into one single digital interface.

The apps and products are at the forefront of a wave of innovation that the ADL report estimates could unlock at least €250 billion per year in Europe by 2025. The new technologies enabled by the GIGAWorld are predicted to improve lives, boost the economy and revolutionize businesses, but the report makes clear that they will only be possible if the innovation cycle is given room to function by governments and regulators.

Balan Nair, Liberty Global Chief Technology and Innovation Officer, said: "The opening of the Telenet Innovation Center is an important milestone for Liberty Global. The cutting-edge infrastructure and Telenet’s fully owned mobile network provide the perfect conditions for us to test the products and services that can pave the way towards the GIGAWorld. I'm already excited about the opportunities and inspiration that await us.”

John Porter, CEO of Telenet: "Permanent innovation is the lifeline for our company, especially in a world of rapidly changing technology developments. With the Telenet Innovation Center, we want to be ambitious and bring our own innovations to a higher level, but also help shape external innovation projects. I believe in the absolute strength of partnerships, so I am convinced that with our model of collaborative innovation and with the help of partners like ZTE, we can bring the best broadband and media technology to Belgium for thorough testing, experimentation and successful launch in our market."

About Liberty Global

Liberty Global is the world’s largest international TV and broadband company, with operations in more than 30 countries across Europe, Latin America and the Caribbean. We invest in the infrastructure that empowers our customers to make the most of the digital revolution. Our scale and commitment to innovation enable us to develop market-leading products delivered through next-generation networks that connect our 25 million customers who subscribe to 51 million television, broadband internet and telephony services. We also serve over 10 million mobile subscribers and offer WiFi service across 10 million access points.

Liberty Global’s businesses are comprised of two stocks: the Liberty Global Group (NASDAQ: LBTYA, LBTYB and LBTYK) for our European operations, and the LiLAC Group (NASDAQ: LILA and LILAK, OTC Link: LILAB), which consists of our operations in Latin America and the Caribbean.

The Liberty Global Group operates in 12 European countries under the consumer brands Virgin Media, Unitymedia, Telenet and UPC. The Liberty Global Group also owns 50% of VodafoneZiggo, a Dutch joint venture, which has 4 million customers, 10 million fixed-line subscribers and 5 million mobile subscribers. The LiLAC Group operates in over 20 countries in Latin America and the Caribbean under the consumer brands VTR, Flow, Liberty, Más Móvil and BTC. In addition, the LiLAC Group operates a sub-sea fiber network throughout the region in over 40 markets.

For more information, please visit www.libertyglobal.com or contact:

Investor Relations: Oskar Nooij +1 303 220 4218 Christian Fangmann +49 221 8462 5151 John Rea +1 303 220 4238

Corporate Communications: Matt Beake +44 20 8483 6428

Eastlink delivers High Speed Internet to rural communities along Nova Scotia’s Eastern Shore

In partnership with the province’s Municipal and Community Rural High Speed Internet Funding program

Halifax, NS – People in Watt Section, Harrigan Cove and Moser River now have access to high speed Internet powered by Eastlink’s fibre network.

As a company that predominantly serves non-urban areas, Eastlink has a long history of investing in rural towns and communities across Canada.

“Investing in small towns and communities is a fundamental part of who we are as a company,” says Lee Bragg, CEO. “We are proud to continue upgrading services in underserved communities like these delivering the kind of advanced Internet services that traditionally are found only in larger urban centres. This is a great example of what can happen when communities, providers and government work collaboratively.”

The completion of Eastlink’s fibre upgrade provides area residents with the ability to take full advantage of Internet-enabled applications from simple browsing to streaming video with Internet speeds that range from 100 (Eastlink’s core fibre-based high speed Internet service) to 940 Mbps.

Eastlink has invested more than $100M million across Nova Scotia over the last 5 years, bringing state-of-the-art, high speed Internet to towns like Avonport, River Hebert, Milford, Parrsboro, Arichat, Lockeport, Lower East Pubnico, Granville Station, Antigonish, Port Hawkesbury, Guysborough and now Watt Section, Harrigan Cove and Moser River to name just a few.

This upgrade was announced by the province earlier this year.

For more information on the Nova Scotia Rural High Speed Internet Initiative visit www.novascotia.ca/business/internet and for more about Eastlink Internet services, visit www.eastlink.ca/internet.

TDS Named Best Internet Provider in Southern Utah and Otero County

Thank you TDS customers.

Last month, TDS was named the Best Internet Provider in Southern Utah in 2017. This is the second year TDS has received this award. The award is voted on by the readers of The Spectrum & Daily News with offices in St. George and Cedar City.

In New Mexico on Aug. 27, TDS was named the Best Internet Provider in Otero County by the Alamogordo Daily News.  TDS has received this award for seven years in a row.

In local marketing campaigns, TDS will thank our customers for nominating us for these awards. In the Alamogordo Daily News, we stated:

“At TDS, we’re focused on making your life better by improving your Internet, TV and phone experience. Imagine how good it felt to hear you voted us Best Internet Provider in the region for the 7th year in a row. Our investment in Otero County is ongoing. We’re committed to providing you with top-notch service and innovative products at an affordable price. Thank you for believing in us.”

TDS customers are thanking us on social media too. New TDS customer John from Alamogordo said his installer “was professional, competent, and exceedingly patient as I peppered him with questions about the installation.” John said, he “couldn’t have hoped for a better installation experience.”

Coral from St. George, Utah said she’s been impressed with the number of upgrades that TDS has done in the last few years.

Thank you TDS customers! We appreciate doing business with you.

Queensbridge Connected Wi-Fi Network Receives Digital Inclusion Leadership Award At Broadband Summit

New Haven, CT May 3, 2017

The Queensbridge Connected, Community-Wide Wi-Fi network model, implemented at Queensbridge Houses in Long Island City, NY, received the Digital Inclusion Award this Tuesday at the Broadband Communities Summit. In attendance at the Broadband Summit were Joshua Breitbart, Senior Advisor for Broadband at Office of the Mayor New York City, Alfonso Jenkins, Deputy Commissioner for Telecommunications Planning at New York City Department of Information Technology and Telecommunications and Dick Sherwin, President and CEO of Spot On Networks. Breitbart and Jenkins accepted the award which was awarded by Next Century Cities in partnership with Google Fiber.

The Queensbridge Connected model is the first collaboration between the City of New York’s Department of Information Technology and Telecommunications (DOITT) and the City’s public housing authority (NYCHA). Queensbridge Connected is a part of the OneNYC Broadband Initiative’s promise to invest “in networks providing high-speed residential access either free or at low-cost for low-income communities”.

Spot On Networks was awarded the Queensbridge Houses contract by the City of New York to design, build, implement and support the Queensbridge Connected community-wide Wi-Fi network in 2016. The Network provides free high speed Wi-Fi internet and Wi-Fi calling access with speeds up to 25 Mbps and seamless connectivity throughout the community. Furthering the mission to “Bridge the Digital Divide”, Spot On has hired and trained residents within Queensbridge Houses to assist in building, supporting and promoting the Queensbridge Connected network. The model of employing residents to make Queensbridge Connected a reality has proven essential to the success of the project.

“We are proud to have been chosen as the Wi-Fi service provider for Queensbridge Houses”, stated Dick Sherwin, President & CEO of Spot On Networks, “and we stand firmly with New York City on the importance of ‘Broadband for All’ and ‘Bridging the Digital Divide’. The City of New York is clearly the leader on community-wide Digital Inclusion. We at Spot On Networks believe that the Queensbridge Connected Wi-Fi network is the ideal model for future community-wide broadband networks in the affordable housing sector.”

About the Digital Inclusion Leadership Award

The Digital Inclusion Leadership Awards program is given by Next Century Cities in partnership with Google Fiber. According to a press release on the Next Century Cities website, “These awards celebrate city and county governments that are leading programs or empowering community-based organizations to tackle barriers to Internet adoption. The awards are an opportunity to celebrate the cities that are leading community changing programs and encourage public leaders to get involved in digital inclusion by sharing best practices”.

About Spot On Networks

Spot On Networks (“SON”) is a wireless internet service provider and wireless consulting company representing tens of thousands of residential and commercial tenants, nationwide. SON designs, deploys and manages carrier grade Wi-Fi, Wi-Fi Calling and CellBoost® networks to multifamily, senior living, hospitality, retail and commercial buildings. Spot On’s wireless networks are backed by patented network architecture and UserSafe® technology.

SON is the leading provider of managed Wi-Fi networks and in-building voice solutions to the U.S. multitenant housing market and is a trusted leader in wireless since 2004. SON develops wireless solutions to solve the most pressing problems facing today’s building owners.

LIBERTY CONTINUES TO INVEST IN ITS NETWORK INFRASTRUCTURE AND JOBS

The company continues to expand its coverage area, making multiple improvements to its network and contributing to Puerto Rico’s development 

SAN JUAN, PUERTO RICO, April 24, 2017 – Liberty Puerto Rico continues its expansion and service improvements program, adding thousands of new homes to its coverage area and increasing its bandwidth to 1.2 GHz. These efforts will expand broadband internet access in Puerto Rico and improve the island’s telecommunication platform - crucial factors for socioeconomic development. 

To date, Liberty Global, Liberty’s parent company and the largest international TV and broadband company in the world, has invested billions of dollars in similar types of projects across Europe, the Caribbean and Latin America. The combination of higher bandwidth and the latest in DOCSIS technology leads to higher Internet broadband speeds, in addition to higher network service stability and reliability. 

In 2017, Liberty plans to add approximately 25,000 homes to its coverage area. The highest impact areas include the municipalities of Morovis, Naranjito, San Sebastián, Las Piedras, Salinas, Patillas, Corozal, Hatillo, Bayamón, Carolina, Guaynabo and, later this year, Maricao, the only municipality in the main island that was not previously covered by Liberty. These new homes would join the other 30,000 that Liberty has added since 2015. 

“Through these projects, we are providing equal access to urban as well as barrios and rural areas, and providing Puerto Ricans the same opportunity to have access to broadband Internet regardless of their socioeconomic level,” commented Naji Khoury, president and CEO of Liberty. “Broadband Internet is a very important tool for economic development and a better quality of life. Making this service available for everyone is essential for Puerto Rico’s recovery and economic development.”

At the same time, Liberty has been making improvements in its existing infrastructure through its 1.2 GHz project. This will provide all homes in the expansion project broadband speeds of up to 400 Mbps. This initiative began in 2015, along with the new build project, in Puerto Rico’s eastern region and has been gradually expanding westward. Among the municipalities that are already enjoying this service are Caguas, Luquillo, Fajardo, Ceiba, Loíza, Naguabo, Humacao, Yabucoa, Gurabo, Juncos and Las Piedras. Upgrades in the entire island should be completed in the next three years. 

The bandwidth upgrade will give all these homes a state-of-the art connection that will provide an Internet service with less congestion and higher speeds. This will not only accommodate a growing demand for this service, but also facilitate the use of multiple electronic devices without sacrificing bandwidth or speed. In addition, subscribers will also have access to more digital channels and On Demand options. 

Crews in most of the new build zones are using a procedure called Fiber Deep, in which fiber optic cables are installed closer to the homes. This means that customers in these areas will have higher speeds and a more stable and consistent broadband Internet signal. 

The new build zones and bandwidth upgrade are part of the improvements that Liberty Puerto Rico has been implementing to offer the best customer experience possible. In Netflix’s March 2017 report (https://ispspeedindex.netflix.com/country/us/?small=True), Liberty Puerto Rico was ranked as the best Internet provider in Puerto Rico and 20th among all Internet providers in the United States.

The company is investing in its facilities, opening new service centers, remodeling offices and increasing its technical services vehicle fleet. In addition, the company continues to hire and train Puerto Rican professionals, sustaining 947 direct jobs, outsourcing approximately 461 people, and generating approximately 1,500 indirect jobs in Puerto Rico. This year, Liberty will hire 40 additional employees. 

Last year, Liberty started to offer 24-hour customer service and technical service appointments seven days a week. The company also implemented several efficiencies to reduce wait time for technical service appointments, at-store service, and customer representative calls. Liberty also expanded its customer service options with Liberty Alerts, through which customers can carry out several service options such as checking balances, receiving statement alerts and payment reminders, verifying if there are any service outages in their coverage area, and confirming technical service appointments. 

About Liberty Puerto Rico:

Liberty Puerto Rico is a subsidiary of Liberty Global and has approximately 799,000 RGUs in 75 municipalities in the eastern, central, northern southern and western regions of Puerto Rico. For more information, please visit www.libertypr.com.